Sales: 01234 750333 and Customer Service: 01234 751151

UK Family business passionate about quality, design & value for money. UK deliveries 24hr | Europe 2/3 days

Question & Answers

 

Carriage & warranties

Q What happens if I receive my order and I've changed my mind, who pays the return carriage?

A Provided the goods are returned unused within 14 days, we will collect free of charge no quibble.

 

Q What happens if a part is damaged or broken?

A Don't worry, If the product is damaged in transit we will replace any part free of charge.

 

Q What is your manufacturing warranty?

A We offer parts no quibble free of charge for the 12 months. Thereafter the parts are chargeable.

 

Q Do I pay carriage?

A If you live in mainland UK the majority of deliveries are free of charge. Please click here check your area is covered in the free zone.

 

Q Timescale from ordering to recieving my order?

A We offer free 48hr carriage to mainland UK, but if you want it faster we offer a 24hr delivery service for £5.50 (working days)

 

Q When will my parcel arrive? Do I have to stay in all day?

A All parcels have a trackng number, so all you have to do is track your parcel online, and you'll know when its likely to arrive!

 

Product information

Q What does Combi mean?

A Combi means; Carrycot that converts to a seat unit

 

Q What does Combi BS mean?

A Combi BS means; Carrycot with mattress & liner that converts to a seat unit plus bucket seat suitable from 6 months.

 

Q What does BS mean?

A BS means; Bucket seat suitable from 6 months.

 

Q How does the carrycot convert to seat unit?

A Zip off the lining, remove the mattress and clip together 2 areas at the rear of the seat. Click here to see demonstration video for the Duellette 21 Combi and here for the Duellette 21 BS Combi

 

Q What car seats are compatible with Kids kargo products?

A Kids Kargo safety pod 0+ (adapters already attached)

   Britax Babysafe car seat 0+ (no adapters needed)

   Maxi cosi adapters (available from us) Cabrio, Cabrio isofix, Pebble

 

Q Does your pushchair seats/carrycots face mum & dad?

A Duellette 21 Combi, Combi BS, BS, Duels DS, Cria & Jupiter all seats / carrycots face mum & dad

 

Have we answered your question?

For further information, please call our Sales  01234 750333