Sales: 01234 750333 and Customer Service: 01234 751151

UK Family business passionate about quality, design & value for money. UK deliveries 24hr | Europe 2/3 days

Terms and Conditions

 

Terms And Conditions Welcome to the Imagefokidz Terms & Conditions of Use. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Imageforkidz relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term [The Company] or 'us' or 'we' refers to the owner of the website whose registered office is Imageforkidz Beds MK430BJ The term 'you' refers to the user or viewer of our website. The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice and you should check them before you make a new purchase While we take all reasonable care to ensure that all details, descriptions, colours, specifications and prices of products on this website are accurate at the time of entering the website, neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that any such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. We reserve the right to alter specifications without prior notice. All weights and sizes listed are approximate and to be used as a guide line only. The representations of colour are approximate due to limitations in both the photographic and specifications of different output devices. All goods are subject to availability. Accessories supplied to co-ordinate with the main product may differ in shade; this is normally caused by the manufacturing process and is not a fault. Your use of any information or material on this website is entirely at your own risk, for which we shall not be held liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales. A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any provision in these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

How The Contract Is Formed Between ImageforKidz and You.

Please note the display of any product on our website is in no way an offer by us to sell to you. It is your response that is the offer. Once an order has been placed you will receive an order acknowledgement with the details of your order. This does not mean your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us. Order acceptance and completion of the contract between you and us will occur upon the despatch (to you) of the products ordered unless we have been unable to accept your order or you have cancelled your order.

Non acceptance of an order may occur for the following reasons:-

• The product ordered being unavailable from stock.

• Where your offer relates to goods that have been priced / advertised incorrectly from that which we have intended.

• We are unable to obtain authorisation for your payment.

• You do not meet the eligibility to place an order as set out in these terms & conditions.

Contract Cancellation

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order has been processed then return costs are your responsibility. (Please see the returns section of these terms & conditions below) By placing an order with ImageforKidz you confirm that:-

• You are legally capable of entering into binding contracts.

• You are at least 18 years old.

• You have provided your real name, phone number, e-mail address, payment details and any other requested information.

Standard Product Delivery Information

Parcelforce Delivery ImageforKidz offers a Free Express Next Working Day Delivery Service to most of the UK on all orders over £49.99*(£4.95 for orders under £49.99). The courier we use is 'Parcelforce' for all standard deliveries Our contracted hours for delivery with Parcelforce are between 8am and 6pm.. We do not allow collection

UK 1 Day Service - Next Working Day Expected delivery days from time of order

Payment Made Items Received Monday Before 4pm After 4pm Tuesday, Tuesday Before 4pm After 4pm Wednesday, Wednesday Before 4pm After 4pm Thursday, Thursday Before 4pm After 4pm Friday, Friday Before 4pm After 4pm Monday, Saturday Before 4pm After 4pm Monday. This excludes bank holidays and weekends– There are no collections or deliveries on bank holidays. Please allow 1 extra day for your delivery. Area's which do not incur a surcharge England Wales Scotland (Excluding postcodes below in the Highlands and Islands) Isle of Wight 2 Day Service – 2 Working Day These area's do not incur a surcharge: AB31, AB33-35, AB44-54 Please see delivery table below for timeframes 2 Day Service – 2 Working Day (*Chargeable Areas) Expected delivery days from time of order Payment Made Items Received Monday Before 2pm After 2pm Wednesday Thursday Tuesday Before 2pm After 2pm Thursday Friday Wednesday Before 2pm After 2pm Friday Monday Thursday Before 2pm After 2pm Monday Tuesday Friday Before 2pm After 2pm Tuesday Wednesday Saturday Before 2pm After 4pm Wednesday Wednesday Sunday Before 4pm After 4pm Wednesday Wednesday This excludes bank holidays – There are no collections or deliveries on bank holidays. Please allow 1 extra day for your delivery. *Chargeable areas Scottish Highlands and Islands - AB36-38, AB55-56, FK17-99. G83, HS1-9, IV1-63, KA27-28, KW1 -17, PA20-49, PA60-78, PH18-26, PH30-44, PH49-50, ZE1-3PO30-42 (Isle of Wight) Northern Ireland (BT1-99) Isle of Man (IM1-99) Scilly Isles (TR21-25) Republic of Ireland Guernsey (GY1-99) Jersey (JE1-99) Out of area delivery charges These are in addition to the standard £4.95 delivery charge for orders under £49.99. Item description Delivery Charge All Items per box (excluding the below) £10 Our courier will endeavour to deliver your order within the timescale stated in your order acknowledgment. However, due to circumstances beyond our (and their) control, such as extreme weather conditions, security checks, unforeseen incidents, miss-route of parcels, delays may occur. If you are working to a set deadline (e.g. holiday departure, a birthday) please allow for extra time to cover any eventualities that may arise. ImageforKidz cannot be held responsible for any inconveniences caused in the unlikely event of a delayed delivery. In these instances our courier will deliver your parcel(s) the next available working day. Delivery will be made to the address specified in your order. Should you wish to change the delivery address once your order has been processed, a charge may apply (depending on the new address) and your delivery date may be subject to a short delay. If you provide us with any incorrect delivery details which results in the order being delivered to an incorrect address, ImageforKidz.co.uk cannot be held responsible for any loss you may incur as a result. For full details please see our Delivery information If there is nobody in at the delivery address to sign for the parcel(s), the driver will automatically attempt to leave with a neighbour and leave a calling card at the property (in some circumstances the driver can run out of calling cards). If this is not possible to leave with a neighbour then they will take the parcel back to the local depot for a re-attempt at delivery the next working day. You can re-arrange delivery direct with our courier from the details left on the calling card. If no contact is made with the courier after the 2nd attempt the order will only be held for 2 days at the courier depot and then returned back to ImageforKidz and re delivery charges will apply as below. You can also visit the FAQ At the checkout stage, under the section ‘Delivery Instructions’ you are able to include certain information / instructions for the delivery driver. Here you will be able to specify a neighbour you wish the parcel to be delivered to. You can also email us at jhealy1158@btconnect.com **Parcels requested by the customer to be left in a safe place without a signature will not be covered by the couriers insurance, therefore it is at the customers own risk** If your item has been Returned To Sender (RTS), the following re-delivery charges will apply: Size of parcel Re-delivery charge Per Box £10.00 EU deliveries France, Germany, Spain, Italy, Poland, Belgium £20 2-3 days delivery Please email or telephone for quote out side above Countries **These charges do not include out of area delivery surcharges.** Damaged In Transit Before you refuse the delivery, we ask that you check inside the box to establish if the item itself has been damaged. (The packaging is simply used to protect the item whilst in transit.) If you find the contents to be spoilt, please sign for the goods as damaged and contact us by email at jhealy1158@btconnet.com(Please include your order number in the email) or contact us on 01234 757749 We aim to respond to your enquiry in the quickest possible timeframe. We appreciate that all items that are delivered are not necessarily purchased for immediate use. So to avoid disappointment on opening we would ask that all your parcels are checked thoroughly on arrival and then in the unlikely event that you are not completely satisfied with the condition of how your order has arrived you must contact us with images of any damage to the item and the packaging within 24hrs of receipt so that any problems can be rectified immediately, this is the timeframe that enables us to claim from the couriers insurance. Outside of this timeframe we are unable to claim from the couriers insurance. All products/parts that arrive which have been damaged in transit will be replaced 'like for like' free of charge in the quickest possible timeframe. This prevents the likelihood of the whole carton getting damaged as a whole carton for the second time. Replacement parts are packed individually and securely for transit. The packaging/box around the product is simply there to protect the item whilst in transit. Due to the weight of some parcels and the distance travelled through many courier depot's we cannot guarantee that the external packaging will not be marked on arrival and therefore if presentation is important i.e ordering for a gift this is at your own risk unless you have requested extra packaging prior to your order being dispatched. **Re-delivery charges may apply if the consignment is refused.** Faulty Goods All our products will be subject to a 6 month guarantee. This guarantee does not affect your statutory rights. The guarantee is only available to the original purchaser of the item(s) and must be accompanied by the original receipt and is non transferable. • We will offer a spare, repair or replacement product free of charge where the product, pushchair, stroller or car seat goes wrong within the 12 month guarantee period. A refund will be offered if a replacement is not available. Due to the number of small components included in our products, we will provide any missing parts direct from the manufacturer. We cannot accept returns on items due to missing parts. The guarantee covers: • All products, pushchairs, travel systems, strollers & car seats. • All parts except foam handles, fabric wear, inflatable tyres, inner tubes and rain covers. • We will endeavour to provide matching fabric for repairs and/or spares, if this is not available we will provide coordinating colours. • Where a spare or repair is uneconomical, Image4Kidz will offer a replacement product. • ImageforKidz may inspect the product and verify fault before offering a spare, repair, replacement or refund. The guarantee does not cover: • Damage caused by non domestic use. • Damage caused by failure to follow the user guide and maintenance instructions. • General wear and tear, for example; worn wheels, damaged rain covers, worn/torn fabric. • Deliberate damage, misuse or neglect. • Product which has been modified, undergone an unauthorised repair or used a non approved spare part. • Car seats which have been involved in an accident. We recommend all car seats should be replaced if involved in an accident. • Cosmetic damage. • Matching accessories, including changing bags, footmuffs, pushchair liners, rain covers, canopies, mosquito nets, sunshades. • Moving parts should be maintained on a regular basis and a silicone lubricant spray should be applied to keep necessary parts running effectively. • We can provide spare parts and repairs for damages which fall outside the scope of your statutory rights. Prices are quoted on an individual basis. • Claims on products outside Mainland UK and Ireland Return of unwanted Goods The right to cancel is a no fault cancellation. If the goods are faulty then the standard statutory rights apply. All our products sold through image4kidz.co.uk or over the telephone are covered by the 14 day right to cancel policy. To enable us to authorise a return you must notify us within 14 days from the day you receive your goods by contacting our customer services team via 01234 757749 or by email to jhealy1158@btconnect.com, fax or letter stating your order number. Any parcel returned to us without authorisation will be refused. It is the customer's responsibility for the return shipping cost and to take reasonable care and ensure the items returned are received by ImageforKidz in the original state, unused and undamaged. We cannot accept a return on any personal hygiene items such as mattresses, breast pumps, sterilisers, bottle warmers where the original packaging has been opened/unsealed or used. We recommend all returns are arranged through ImageforKidz.co.uk’s courier service (DPD), which provides a reliable and fully insured service. Collection charges are shown in the table below. Alternatively if you prefer to arrange your own courier, items must be returned by a registered Courier or the Royal Mail for insurance purposes. Once the item has been processed and authorised, your refund includes the full price of the goods; any deposit/part payments and the cost of the original standard delivery service (premium delivery services will not be refunded). The refund will be put back into the original payment method that was used. This refund will be completed within 14 days of receipt of the goods. Collections Please see below in the table collection charges and weights. Collections made by our courier Pacelforce are attempted between the hours of 8am and 6pm. All packages must be made available and boxed securely. Collections which are missed/or items that are not ready will have to be rebooked and charged at £10. **Any complimentary item / gift originally supplied or provided at a later date with the item you are returning must be returned along with the original item. We cannot refund or exchange if they are not returned together.** Charge Weights £10 per box/parcel Up to 13kg in weight £20 per box/parcel From 13.1kg to 19 kg in weight £25 per box/parcel 19.1 kg and above in weight All original out of area surcharges are additional to standard return costs. **Small pram accessories (i.e footmuffs, bags, raincovers & parasols) can be returned by Royal Mail but only once return authorisation has been obtained.** Data Protection We will never give your personal details to anyone outside Imageforkidz.co.uk without your consent. We may analyse your purchase history to provide you with relevant and personalised offers, and information in helping you choose products that are right for you. For full details please see our security and privacy policy Competitions In deciding the winner of a competition, Imageforkidz.co.uk decision is final. We reserve the right to exclude anyone from the competition for not complying with the community guidelines listed on the relevant source (e.g. Facebook, Twitter, MySpace, ect). Prizes will be delivered within 1 week from the competition closing date. By entering a competition online, you accept the terms & conditions outlined here and within the community guidelines of the social media site used. Copyright & Trademarks This website contains material which is owned by or licensed to us. This material includes, (but is not limited to) the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions. All site design is the copyright of Imageforkidz.co.uk. Imageforkidz.co.uk is a registered trademark (R). Accessibility Policy This site complies with the latest regulations for accessibility under level A.

Privacy policy

This site is owned and operated by Imageforkidz Your privacy on the Internet is of the upmost importance to us. At Imageforkidz.co.uk we want you to be happy which is why we want to make your experience online both satisfying and safe. Imageforkidz .co.uk will only use information that is collected lawfully and in accordance with the Data Protection Act 1998. Imageforkidz are registered in the Data Protection Act 1998 registry. When you shop at Imageforkidz.co.uk, certain personal information will need to be collected from you, such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information. This information remains confidential at all times. Because we gather certain types of information about our users, we feel you should fully understand the terms and conditions surrounding the capture and use of such information. This privacy statement discloses what information we gather and how we use it. Imageforkidz gathers information through aggregated tracking data, derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content to the needs of the user. Under no circumstances does Imageforkidz .co.uk divulge any information about an individual user to a third party. Imageforkidz .co.uk gathers user information in the following processes: Optional Voluntary Information We offer the following free services, which require some type of voluntary submission of personal information by users: 1. Electronic newsletters We will offer a free electronic newsletter to users. Imageforkidz .co.uk gathers the e-Mail addresses of users who voluntarily subscribe. Users may remove themselves from this mailing list by following the link provided in every newsletter that points users to the subscription management page. Users can also subscribe to the newsletters at the time of registration. 2. Message boards/forums Users of the site's message boards and forums must register separately for these services (both are free of charge) in order to post messages, although they needn't register to visit the site. During registration, the user is required to supply a username, password, and e-Mail address. 3. "E-mail this to a friend" Service Our site users can choose to electronically forward a link, page, or document to someone else by clicking the "e-mail this to a friend" link. The user must provide their email address, as well as that of the recipient. This information is used only in the case of transmission errors and, of course, to let the recipient know who sent the e-Mail. The information is not used for any other purpose. USAGE TRACKING Imageforkidz .co.uk tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. Imageforkidz .co.uk does break down overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser). Imageforkidz .co.uk sometimes tracks and catalogues the search terms that users enter in our search function, but this tracking is never associated with individual users. We use tracking information to determine which areas of our sites users like and don't like, based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. COOKIES We may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain personal information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. The only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Imageforkidz .co.uk uses cookies to track user traffic patterns (as described above). Our advertising system delivers a one-time cookie to better track ad impressions and click rates. You can refuse cookies by turning them off in your browser. If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site. However, you do need cookies to participate actively in message boards, forums, polling and surveys. USE OF INFORMATION Imageforkidz .co.uk uses any information voluntarily given by our users to enhance their experience in our network of sites, whether to provide interactive or personalized elements on the sites or to better prepare future content based on the interests of our users. As stated above, we use information that users voluntarily provide in order to send out electronic newsletters and to enable users to participate in polls, surveys, message boards, and forums. We send out newsletters to subscribers on a regular schedule (depending on the newsletter), and occasionally send out special editions when we think subscribers might be particularly interested in something we are doing. ImageforKidz.co.uk never shares newsletter mailing lists with any third parties. We use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered in the search function as one of many measures of what interests our users. However, we don't track which terms a particular user enters. SHARING OF THE INFORMATION Imageforkidz .co.uk uses the above-described information to tailor our content to suit your needs and help us better understand our audience's demographics. We will not share information about individual users with any third party, except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public. SECURITY Imageforkidz .co.uk operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers. The security of your information is the highest priority for Imageforkidz .co.uk We use WORLDPAY. SAGEPAY& PAYPAL as our Payment Service Provider. WorldPay and PayPal are ultra secure third parties which use 128-bit software (SSL) and encrypt all the debit and credit card information you input before it is sent to us. Imageforkidz .co.uk does not hold, store or even see credit card details. The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, our public web servers are certified by Thawte, a public certificate authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information. In addition to this to increase the security of Internet transactions, Visa and MasterCard introduced 3D-Secure. If your card issuer participates in this scheme, they may ask you to verify your online password; this is like an online version of the chip and pin. If you have not yet registered for this, then do not worry, it will be offered again on your next transaction. The transfer of the purchase details from the retailer’s site to WorldPay are encapsulated using our own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof. OPT-OUT POLICY We give users options wherever necessary and practical. Such choices include: Opting not to register to receive our electronic newsletters, and opting not to participate in certain interactive areas, which completely alleviates the need to gather any personally identifiable information from our users. YOUR CONSENT By using this site, you consent to the collection and use of this information by Imageforkidz .co.uk If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.