Sales: 01234 750333 and Customer Service: 01234 751151

UK Family business passionate about quality, design & value for money. UK deliveries 24hr | Europe 2/3 days

Privacy Policy

Privacy Policy

Who We Are

WE AT IMAGE FOR LIFE gather and process your personal information in accordance with this privacy policy and in compliance with the relevant data protection Regulation and laws. This policy provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

IMAGE FOR LIFE registered office is at THE STUDIO, RECTORY FARM, RECTORY LANE, CRANFIELD, MK43 0BJ and we are a company registered in England and Wales under company number 0748466. We are registered on the Information Commissioner’s Office Register; registration number:ZA389962 and act as the [data controller/data processor] when processing your data. Our designated Data Protection Officer/Appointed Person is ANDY FOUNTAIN, who can be contacted at THE STUDIO, RECTORY FARM, RECTORY LANE, CRANFIELD, MK43 0BJ

Third Parties

This website includes links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Your Consent

By using this site, you consent to the collection and use of this information on www.imageforkidz.co.uk. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Information That We Collect

IMAGE FOR LIFE processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice. 

The personal data that we collect from is: -

  • Name
  • Home Address
  • Personal Email
  • Business Email
  • Home Telephone Number
  • Mobile Telephone Number
  • Special delivery requirements
  • Bank account and payment card details
  • Usage Data - Information on how you use our website, products and services

We collect information in the below ways: -

THORUGH OUR WEBSITE www.imageforkidz.co.uk

How Data Is Collected

In order to obtain data we use various methods:

  • Creating accounts - When you create an account on our website we are able to access data such as your name, email, address, etc.
  • Subscribing to news letters - when signing up we are able to access your information that you enter
  • Speaking to customers through telephone - When you ring up our customer service we keep a log of calls and details such as names, phone numbers and addresses if provided

How We Use Your Personal Data (Legal Basis for Processing)

IMAGE FOR LIFE takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this policy. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.  The purposes and reasons for processing your personal data are detailed below: -

  • We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address
  • We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
  • We have a legal obligetion to share your personal data with DIVIDO who are a credit free reference agency and provide us with financial background checks prior to you commencing a finance order

Purposes For Use Of Collected Data

We use the data you provide with us for various different reasons:

  • Registering as a new customer
  • Processing and delivering orders
  • Managing payments; fees and charges
  • Contact the customer with regards to; policy changes, orders, payment issues
  • If complying with legal or regulatory obligations

Your Rights

You have the right to access any personal information that IMAGE FOR LIFE processes about you and to request information about: -

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified. 

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use. 

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Cookies

We may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain personal information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. The only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. www.imageforkidz.co.uk uses cookies to track user traffic patterns. Our advertising system delivers a one-time cookie to better track ad impressions and click rates. You can refuse cookies by turning them off in your browser. If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site. However, you do need cookies to participate actively in message boards, forums, polling and surveys.

Cookies We Collect 

The table below lists the cookies we collect and what information they store.

COOKIE name

COOKIE Description

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page, that allows to display pages more quickly.

COMPARE

The items that you have in the Compare Products list.

CURRENCY

Your preferred currency

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

You sesssion ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

POLL

The ID of any polls you have recently voted in.

POLLN

Information on what polls you have voted on.

RECENTLYCOMPARED

The items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

WISHLIST

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

The number of items in your Wishlist.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. [IMAGE FOR LIFE] uses [a third-party/third-parties] to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy policy, the data protection laws and any other appropriate confidentiality and security measures.

DIVIDO FINANCE SERVICES

LONDON

THEY ARE OUR CREDIT LENDERS WHO ACT ON OUR BEHALF FOR FINANCE PAYMENTS THROUGH OUR WEBSITE.

PARCELFORCE

THEY ARE OUR COURIER SERVICE WHO WE USE FOR DELIVERING ORDERS TO YOURSELVES

Safeguarding Measures

IMAGE FOR LIFE takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to I, however, as this information is required for us to provide you with our services/deliver your products/legitimate interests], we will not be able to offer some/all our services without it. 

Legitimate Interests [if applicable]

As noted in the ‘How We Use Your Personal Data’ section of this notice, we occasionally process your personal information under the legitimate interests’ legal basis. Where this is the case, we have carried out a thorough Legitimate Interests’ Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests; ensuring that they are proportionate and appropriate. 

Security

www.imageforkidz.co.uk operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers. The security of your information is the highest priority for www.imageforkidz.co.uk We use SAGEPAY & PAYPAL as our Payment Service Provider. www.imageforkidz.co.uk does not hold, store or even see credit card details. In addition to this to increase the security of Internet transactions, Visa and MasterCard introduced 3D-Secure. If your card issuer participates in this scheme, they may ask you to verify your online password; this is like an online version of the chip and pin. If you have not yet registered for this, then do not worry, it will be offered again on your next transaction.

How Long We Keep Your Data

IMAGE FOR LIFE only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. 

Marketing

Occasionally, IMAGE FOR LIFE would like to contact you with the [products/services/promotions] that we provide. If you consent to us using your contact details for this purpose, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting IMAGE FOR LIFE directly.

If you consent to us contacting you with the above-mentioned marketing and offers, please tick to say how you would like to be contacted: -

Post     Email     Telephone     Text Message (SMS)     Automated Call

Lodging A Complaint

IMAGE FOR LIFE only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority. 

ANDY FOUNTAIN
THE STUDIO 

RECTORY FARM, RECTORY LANE 

CRANFIELD 

MK43 0BJ